Booking & Cancellation Policies
Clear and fair policies for your peace of mind
Deposit Requirement
A 30% deposit is required to confirm your booking for tours, car rentals, stays, or activities. This secures your reservation and allows us to make necessary arrangements.
Final Payment
The remaining 70% balance must be paid on the first day of your tour, car rental, stay, or activity. Payment can be made in cash or via bank transfer.
Accepted Payment Methods
- Bank transfer (recommended for deposit)
- Cash (Euros, US Dollars, or Moroccan Dirhams)
- PayPal (subject to additional fees)
- Credit/Debit cards (in some cases)
30+ Days Before
Full refund of your 30% deposit minus a 5% administrative fee.
15-29 Days Before
50% refund of your deposit. We retain 50% to cover committed arrangements.
7-14 Days Before
25% refund of your deposit. Most arrangements are already confirmed at this stage.
Less Than 7 Days or No-Show
No refund. All arrangements are finalized and cannot be cancelled without loss.
Refunds are processed within 7-10 business days to the original payment method.
We understand that travel plans can change. Here's how we handle modifications:
- Date changes made 30+ days in advance: Free of charge (subject to availability)
- Date changes made 15-29 days in advance: €50 modification fee
- Date changes made less than 15 days in advance: €100 modification fee
- Changes to tour type or vehicle: Subject to price difference and availability
- Group size changes: Must be notified at least 7 days in advance
- All bookings are subject to availability and confirmation
- Prices may vary during peak seasons (December-February, July-August)
- Special dietary requirements must be communicated at booking
- Travel insurance is highly recommended for your protection
- Force majeure events (natural disasters, political unrest) may affect our standard policies
- Children under 5 years travel free on most tours (sharing parents' accommodation)
Questions about our policies? Contact us at hello@merzougaway.com or via WhatsApp